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The Regional Directorate of Statistics of Madeira (DREM) releases an update of the time series on Information Society Indicators in Regional Public Administration  and on Municipal Councils with data for the year of 2018

Regional Public Administration

According to the 2018 results of the Survey on ICT usage in Regional Public Administration, 72% of the organisations have a Wireless Local Area Network, 78% have an intranet page and 54% a video-conference system.

The main digital activities performed by the public organisations were exchange of files and other information (98%), information collection / reception, financial, administrative management, information recording and information diffusion (93% each). All of these activities show an increase when compared to 2017. Above 90% also stands the information processing and handling (91%).

The most common activities performed by these organisations on the internet were E-mail usage, search of information and documentation, electronic exchange of files, communication with other organisations of the Public Administration, (internal) communication with other departments and databases access. Other activities should be mentioned as: communication with enterprises (89%), promotion of services and communication with citizens (85% in both cases).

On its internet website, 65% of the organisations of the Regional Public Administration provide forms for download, 52% allow online filling up of forms and its submission, 50% have online free distribution of services or goods in digital format and 17% use internet to survey the citizens. 33% of the websites make possible for users to inform about their satisfaction and 17% have a virtual service desk.

In 2018, only 7% of the public organisations of the Autonomous Region of Madeira used e-commerce to order goods or services (4% in 2017), mainly related with telecommunications and data transfer services and travels.  The preferred platforms were e-mail and the central government purchasing office and suppliers catalogues (33% in each case). The most important reason for non-use of electronic commerce for ordering goods and/or services was because it was “not adjusted to the organisation profile” (37%).

15% of the organisations recruited or tried to recruit specialist staff in ICT in 2018. Of these, 71% experienced difficulties in filling specialist staff jobs in ICT. The ICT functions performed only by internal resources were the support to web applications (41%) and support to software / management systems (37%).

17% of the organisations purchased cloud computing services on the Internet (15% in 2017). The main reason that limits the use of cloud computing is the security violation risk (38%).

Only 7% of the public organisations of the Autonomous Region of Madeira analysed big data in 2018. These analyses were performed by organisation staff in every case. The data sources were data generated from digital media (67%) and device data from smart devices or sensors (33%).

In 2017, the capital expenditures of the Regional Public Administration in ICT stood at 2.4 million euros, 55.3% of which to acquire equipment, while the current expenditures were 556.8 thousand euros, the most important type of expenditure being the support and maintenance of equipment and software licensing support and maintenance (69.6% in aggregate). Compared to 2016, the capital expenditures went up by 47.1% and the current expenditures increased by 23.4%.

Municipal Councils

Every municipal council of the Autonomous Region of Madeira (ARM) has internet access (broadband) and presence in the internet. 91% of them allow the public consultation of the processes through the internet.

Electronic commerce usage by the municipal councils of the Autonomous Region of Madeira decreased from last year, standing at 27% in 2018. Compared to the country’s average (58%) in 2018, the Autonomous Region of Madeira is behind in this indicator.

In 2018, only 5 municipal councils out of 11 allowed the filling out and online form submission. In the country this indicator reached 64%, above the regional average (46%).

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