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Data for 2021

DREM provides an updated Time Series on the Information Society in Regional Public Administration and in Municipalities of the Autonomous Region of Madeira

The Regional Directorate of Statistics of Madeira (DREM) releases today the results of the Survey on the Use of Information and Communication Technologies (IUTIC) within Regional Public Administration and Municipalities. The Directorate General of Education and Science Statistics, with whom Statistics Portugal has a working arrangement in this area, is responsible for this statistical operation. In the Region, the coordination of IUTIC, which involves the collection of information, as well as its validation and analysis, is conducted by DREM.

Regional Public Administration - Indicators show a growing concern with IT security but the incidents decreased

In terms of technological infrastructure, in 2021, there was an improvement in the main indicators, with the existence of Virtual Private Networks (VPN) in 98% of organisations and 86% in videoconferencing. All entities reported having local area networks (LAN) and intranet. With regard to the speed of access, there was 80% of the organisations with speed equal to or greater than 1Gb/s.

In 2021, all Regional Government organisations were on the Internet, and this presence was materialised in various ways. 75% have their own website, 55% have a profile on social networks and 98% have their website incorporated into the website of their organisational structure.

Only 7% of the organisations used e-commerce to place orders (4 percentage points fewer than in 2020), being the main reasons given the lack of suitability to the profile of the organisation (33%), the fact that the use of this means is not justified (17%) and the related bureaucracy (15%).

The percentage of organisations that analysed Big Data (handling large volumes of information) increased by 8 percentage points (pp) compared to the previous year, standing at 29%, above the Central Government, which shows a value of 20% for this indicator. As regards the sources of information for this analysis, social networks continue to be the main focus with 56%, and the analysis is mainly carried out by staff from the organisation itself (69%), with 38% of organisations using external suppliers.

In 2021, only 16% of organisations purchased cloud computing services. The reasons for not using this type of service included "high cost of purchasing cloud computing services" (44%), "problems with the access of data or software" and "uncertainty about applicable law, jurisdiction and the dispute resolution mechanism" (33% in both cases).

In the area of security, most indicators show a growing concern with this topic, with all of the organisations already using antivirus software, firewall, anti-spam filters, secure servers (using the https protocol, for example) and e-mail security. It should be noted that 98% of organisations already make and store backups in an external location. Among the most widely used ICT security measures which are implemented in all organisations are authentication of users using a secure password, regular updating of software and control of access to the organisations’ network. In 2021, 7% of the organisations reported IT security incidents, well below the previous year's figure (18%).

As regards Artificial Intelligence, 7% of the organisations in the Autonomous Region of Madeira use Artificial Intelligence technologies, 4 pp below the Central Government. As for the Internet of Things (IoT), 18% of the organisations already use interconnected devices or systems that can be monitored through the Internet (IoT) and that allow the control/monitoring of the Management of Energy Consumption (30%), security of facilities (80%), maintenance needs (80%) or others (40%).

Based on the information collected in 2021, it was possible to assess the impact of the COVID-19 pandemic on Regional Public Administration. The need to work remotely contributed to a significant increase in staff with remote access to the email system (73%), staff with remote access to ICT systems (59%), as well as the number of remote meetings (93%).

In 2020, the total ICT expenditure of RPA was set at 6.0 million euros, showing a decrease of 16.5% compared to 2019.

infografia UTIC administracao publica EN


Municipal Councils - 73% of Municipal Councils in the Autonomous Region of Madeira provide access via Virtual Private Network (VPN)

In 2021, all Municipal Councils in the Region had internet (broadband) and were present on the internet. Compared to 2020, the growth in the percentage of Councils using videoconferencing systems is noteworthy, rising from 73% in 2019 to 82% in 2021.

In this publication of IUTIC, new indicators have been added in terms of the computer technologies available, of which is highlighted the availability of Virtual Private Networks (VPN), allowing remote access to the internal network of the Local Authorities and is available in 73% of these, that is, in 8 of the 11 existing in the Region.

The number of Municipal Councils in the Autonomous Region of Madeira using eCommerce has fallen compared to last year, with only 2 of the 11 Municipalities (18%) in the Region using this functionality, 40 pp below the national average of 58%. About the availability of the main online services on their websites to users, there were no changes, with public consultation of processes remaining at 82% and the completion and submission of online forms at 45%.

infografia UTIC camaras municipais EN

 

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